Responsible Gaming
at bat11

1. Our Commitment to Safe Play

bat11 believes that entertainment should never come at the cost of a player's wellbeing. As Bangladesh's leading online cricket betting and casino platform, bat11 takes its duty of care seriously — and that duty extends well beyond offering competitive odds on BPL, IPL, and T20 World Cup fixtures.

Responsible gaming is not an afterthought at bat11. It is woven into the platform design, the customer support workflow, and the account management tools available to every registered player. Whether you are a casual weekend bettor placing small stakes on Bangladesh Tigers matches or a regular casino player enjoying slots and live dealer tables, the same protections apply to you.

bat11's responsible gaming framework is built on four principles: prevention (stopping gambling-related harm before it escalates), awareness (helping players recognise warning signs early), control (giving players robust tools to manage their own activity), and support (ensuring professional help is always within reach).

2. 18+ Age Restriction

Any account found to belong to a person under 18 years of age will be closed immediately, all funds will be returned to the original payment source (bKash, Nagad, Rocket, or card), and the incident will be logged in accordance with bat11's legal obligations. bat11 reserves the right to request age-verification documentation at any point during the account lifecycle — not only at registration.

3. Recognising Problem Gambling

Gambling is meant to be fun — a form of entertainment with a defined budget, played within comfortable limits. For the vast majority of bat11 players, it stays that way. But for a small number of people, gambling can escalate into a pattern that causes financial, emotional, or social harm. Recognising the warning signs early is the single most powerful step toward getting back in control.

bat11 encourages all players to periodically ask themselves the following questions honestly:

If you answered "yes" to two or more of these questions, bat11 strongly encourages you to use the self-management tools described on this page, speak honestly with someone you trust, and reach out to a professional support service. The earlier you act, the easier it is to regain control.

4. Deposit & Spending Limits

One of the most practical tools bat11 provides is the ability to set your own deposit and spending limits. These limits act as a personal safety net — ensuring that even in moments of impulsive decision-making, the platform enforces the boundaries you have pre-set when thinking clearly.

bat11 offers the following limit types for every registered account:

Important: Reducing an existing limit takes effect immediately. Increasing a limit or removing a limit entirely is subject to a mandatory cooling-off delay as listed in the table above. This asymmetry is intentional — it is designed to prevent impulsive decisions from immediately undermining the protection you have set for yourself.

To set or adjust your deposit limits, log into your bat11 account and navigate to the Responsible Gaming section within Account Settings. Alternatively, contact bat11 customer support at [email protected] with the subject "Deposit Limit Request" and the team will action your request within one business day.

5. Time-Out & Cool-Off Period

Sometimes all a player needs is a short break — a defined period away from the platform to reset, reflect, and return refreshed. bat11's time-out feature lets you pause your account for a fixed period without permanently closing it.

• 1
  Choose Your Time-Out Duration Select from a pre-set cool-off period: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During this period your account is suspended — you cannot log in, deposit, or place bets.
• 2
  Immediate Activation The time-out begins the moment you confirm your request. No further action is required. bat11 will also pause any active bonus offers and promotional notifications for the duration of the time-out.
• 3
  No Early Cancellation Once a time-out is activated, it cannot be cancelled or shortened before the chosen end date. This is a deliberate safeguard — the cooling-off period needs to be respected to be effective.
• 4
  Automatic Account Reactivation When the time-out period expires, your account automatically becomes accessible again. bat11 will send a notification to your registered email address 24 hours before the time-out ends.
• 5
  Extend or Convert to Self-Exclusion Before the time-out expires, you have the option to extend it for a further period or convert it to a full self-exclusion if you feel a longer break is needed. Contact [email protected] to action this.

6. Self-Exclusion Tools

Self-exclusion is a formal commitment to stop gambling on bat11 for an extended period. It is the most powerful responsible gaming tool available and is designed for players who feel that their gambling has become, or is at risk of becoming, a serious problem. bat11 takes self-exclusion requests with the utmost seriousness and processes them without delay.

Self-Exclusion Duration Options

• 6 months — the minimum self-exclusion period available at bat11.
• 12 months — a one-year commitment, suitable for players who need a meaningful break.
• 3 years — a long-term exclusion for players who want a firm boundary over several years.
• Permanent / Indefinite — the account is closed permanently with no pathway to reactivation. This option cannot be reversed.

What Happens During Self-Exclusion

• Your bat11 account is immediately suspended — login is blocked and all active sessions are terminated.
• All pending bonus offers, free spins, and promotional credits are forfeited.
• Your account balance (if any) will be returned to your registered payment method (bKash, Nagad, Rocket, or card) within the standard withdrawal processing time.
• bat11 will remove you from all marketing communications — email promotions, SMS bonus alerts, and push notifications — for the duration of the exclusion.
• bat11 will make reasonable efforts to prevent you from creating a new account under the same identity during the exclusion period.

How to Request Self-Exclusion

Self-exclusion can be requested through any of the following channels:

• Account Settings: Log in to your bat11 account, navigate to Responsible Gaming within Account Settings, and select "Self-Exclusion". Choose your preferred duration and confirm.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username, registered email address, and your preferred exclusion duration. The support team will action your request within 24 hours — typically much sooner.
• Live Chat: Contact bat11 customer support via the live chat feature and inform the agent that you wish to self-exclude. The agent will process your request in real time.

7. Protecting Minors

bat11's 18+ policy is enforced at the platform level through KYC verification, but bat11 also recognises that parents and guardians play an important role in protecting young people from accessing gambling content on shared devices and home networks. The following practical steps are recommended:

Internet Filtering & Parental Control Software

A range of free and paid tools are available that allow parents and guardians to block access to gambling websites, including bat11.club, at the device or router level. Well-known options include:

• Net Nanny — cross-platform parental control software with gambling-category blocking.
• Qustodio — device-level filtering available for Android, iOS, Windows, and Mac.
• Google Family Link — free parental controls for Android devices and Chromebooks.
• Router-level DNS filtering — services such as OpenDNS FamilyShield block gambling domains at the network level, covering all devices on your home Wi-Fi.
• Mobile operator content controls — most Bangladeshi mobile operators including Grameenphone, Robi, Banglalink, and Teletalk offer content-restriction settings for mobile data connections. Contact your operator for details.

Secure Your bat11 Account

If you are an adult bat11 player and share a device with minors in your household, take the following precautions:

• Never save your bat11 password in the browser on a shared device.
• Always log out of your bat11 account after each session.
• Enable two-factor authentication (2FA) on your bat11 account for an additional security layer.
• Do not share your bat11 login credentials with anyone, including family members.

8. Support & Help Resources

If you are concerned about your own gambling — or the gambling behaviour of someone close to you — please know that help is available. bat11's customer support team is trained to handle responsible gaming enquiries with sensitivity and without judgement. Contacting us is always the right first step.

Beyond bat11's own support channels, the following types of professional resources are available to players in Bangladesh who need guidance on problem gambling: